---
title: I want to add a user to a group, but it keeps displaying an error message. How can I add the user?
description: This error usually means the user already has individual access to the same equipment. Remove their individual assignment before adding to a group.
---
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# I want to add a user to a group, but it keeps displaying an error message. How can I add the user?
The most likely reason for seeing this error is because users cannot have multiple points of access to the same piece of equipment.
As such, if a user has been assigned Equipment X on their individual profile and you are trying to add them to Group 1, which also contains Equipment X, you will get an error message saying you are not able to add the user to the group.
If you want to add the user to Group 1, you either need to remove Equipment X from their individual profile or from the group. Please note, if removed from the group, it will remove access for all of the users assigned to that group as well.
If you have confirmed that the user doesn't have access to any equipment in the group from another source, and you still cannot add the user to the group, please contact us support@calira.co and we will investigate this for you.
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