---
title: How can I get customer support?
description: Contact the Calira support team by email for help with your account. Premium and Enterprise customers also have access to priority support.
---
[Skip to content](https://help.calira.co/how-can-i-get-customer-support#main-content)
[](https://calira.co/)
Open main navigation
Close main navigation
- [Contact us](https://calira.co/contact)
[Contact us](https://calira.co/contact)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Calira help centre | Guides and support](https://help.calira.co/?hsLang=en)
2. [Troubleshooting](https://help.calira.co/troubleshooting?hsLang=en)
# How can I get customer support?
You can contact our team whenever you have questions or require some support with your Calira account.
Email support is available to all users. Kindly send your questions to support@calira.co, and we will do our best to help you with your query. You should receive a response within 24 hours, however if you are contacting us on the weekend or over a holiday period, this may take slightly longer.
Live chat support is available for Enterprise customers. This is accessed by clicking the yellow chat icon at the bottom right of the page when logged into Calira. The live chat is monitored during office hours (0900-1700 GMT). Any messages sent outside of these hours will be responded to the following working day. If you would like to find out information on upgrading your account to unlock live chat support, you can also email us at support@calira.co and we will be happy to help.
- [About Calira](https://help.calira.co/about-calira?hsLang=en)
- [Account](https://help.calira.co/account?hsLang=en)
- [Announcements](https://help.calira.co/announcements?hsLang=en)
- [Bookings](https://help.calira.co/bookings?hsLang=en)
- [Custom Forms](https://help.calira.co/custom-forms?hsLang=en)
- [Data and Safety](https://help.calira.co/data-and-safety?hsLang=en)
- [Equipment](https://help.calira.co/equipment?hsLang=en#main-content)
- [Creating Equipment](https://help.calira.co/equipment?hsLang=en#creating-equipment)
- [Charging For Equipment](https://help.calira.co/equipment?hsLang=en#charging-for-equipment)
- [Equipment Booking Rules](https://help.calira.co/equipment?hsLang=en#equipment-booking-rules)
- [Integrations](https://help.calira.co/integrations?hsLang=en#main-content)
- [Calira API](https://help.calira.co/integrations?hsLang=en#calira-api)
- [Benchling Integration](https://help.calira.co/integrations?hsLang=en#benchling-integration)
- [External Calendars](https://help.calira.co/integrations?hsLang=en#external-calendars)
- [LabTrack Integration](https://help.calira.co/integrations?hsLang=en#labtrack-integration)
- [Single Sign-On (SSO)](https://help.calira.co/integrations?hsLang=en#single-sign-on-sso)
- [Asset Monitoring Integrations](https://help.calira.co/integrations?hsLang=en#asset-monitoring-integrations)
- [Electronic Lab Notebooks (ELN's)](https://help.calira.co/integrations?hsLang=en#electronic-lab-notebooks-elns)
- [Maintenance](https://help.calira.co/maintenance?hsLang=en)
- [Projects](https://help.calira.co/projects?hsLang=en)
- [Reports](https://help.calira.co/reports?hsLang=en)
- [Subscriptions & Billing](https://help.calira.co/subscriptions-billing?hsLang=en)
- [System Information](https://help.calira.co/system-information?hsLang=en)
- [Troubleshooting](https://help.calira.co/troubleshooting?hsLang=en)
- [Users](https://help.calira.co/users?hsLang=en#main-content)
- [Inviting New Users](https://help.calira.co/users?hsLang=en#inviting-new-users)
- [User Training](https://help.calira.co/users?hsLang=en#user-training)
- [Assigning Equipment to a User](https://help.calira.co/users?hsLang=en#assigning-equipment-to-a-user)
- [Workflows](https://help.calira.co/workflows?hsLang=en)
[.svg "Chill listening crop-3")](https://calira.co/)
Clustermarket Ltd (trading as Calira) is a company registered in England and Wales (No.09485659). Registered office: 34 Lime Street, London, EC3M 7AT, United Kingdom.
[mailto:support@calira.co](mailto:support@calira.co)
Copyright © 2026, Calira
```json
{
"@context" : "https://schema.org",
"@id" : "https://calira.co/#organization",
"@type" : "Organization",
"logo" : "https://cdn.prod.website-files.com/68824ff75537b66dd8766992/69f9f2bbb669ebffba10349e_calira-logo.png",
"name" : "Calira",
"sameAs" : [ "https://www.linkedin.com/company/calira/", "https://www.crunchbase.com/organization/calira" ],
"url" : "https://calira.co"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://help.calira.co/#website",
"@type" : "WebSite",
"inLanguage" : "en-GB",
"name" : "Calira help centre",
"publisher" : {
"@id" : "https://calira.co/#organization"
},
"url" : "https://help.calira.co"
}
```
```json
{
"@context" : "https://schema.org",
"@type" : "TechArticle",
"about" : {
"@id" : "https://calira.co/#software"
},
"author" : {
"@id" : "https://calira.co/#organization"
},
"dateModified" : "2026-04-28T15:14:45+00:00",
"datePublished" : "",
"description" : "Contact the Calira support team by email for help with your account. Premium and Enterprise customers also have access to priority support.",
"headline" : "How can I get customer support?",
"inLanguage" : "en-GB",
"isPartOf" : {
"@id" : "https://help.calira.co/#website"
},
"mainEntityOfPage" : "https://help.calira.co/how-can-i-get-customer-support",
"publisher" : {
"@id" : "https://calira.co/#organization"
},
"url" : "https://help.calira.co/how-can-i-get-customer-support"
}
```