About Calira
Everything you need to know about what Calira is, who it's for, what it can do, what types of organisations use Calira, and what onboarding looks like.
Account
Find help articles on managing your Calira account settings, including profile details, notification preferences, and login configuration.
Announcements
Learn how to create, manage, and send general and equipment-related announcements in Calira to keep your lab team informed about changes.
- What is the difference between a general and an equipment related announcement?
- How do I delete Announcements?
Bookings
Learn how to create, edit, cancel, and manage equipment bookings in Calira, including recurring bookings and calendar integration options.
Custom Forms
Guidance on creating, managing, and using custom forms to capture, standardise, and track important information alongside equipment bookings
- An Introduction to Custom Forms
- What are Custom Forms on Calira?
- What are Some Common Uses for Custom Forms?
- How to Create a New Custom Form
Data and Safety
Learn about data security on Calira, including encryption, access controls, GDPR compliance, and how your lab data is stored and protected.
- Does Calira comply with GDPR?
- Am I guaranteed IP protection and confidentiality when working with other labs on Calira?
Equipment
Help articles on adding equipment to Calira, setting booking rules, managing access, uploading documents, and configuring instrument details.
- How do I upload equipment to my lab?
- Is it possible to attach documents and images to specific pieces of equipment?
Integrations
Support articles to help with setting up and fixing any issues associated with our integrations available on Calira.
- Can the booking calendar be integrated with my personal calendar?
- Where do I find the Benchling integration?
Projects
Support articles associated to creating projects, managing project access, creating funding codes and assigning them to users.
Reports
Step-by-step guides on creating and viewing reports in Calira, including booking data, utilisation metrics, and equipment usage summaries.
- When I run an aggregated report, it is showing the summary of the bookings. I want to be able to see each individual booking, how do I do that?
- What data is available on the Reports feature?
Subscriptions & Billing
Find help with Calira subscriptions, billing, payment methods, invoices, and plan upgrades. Manage your account's financial details here.
- Can I invite more users at any time and how will you charge for them?
- How to update the PO number on my invoice
System Information
Check Calira's current platform status, uptime history, and system information. Find out about any ongoing incidents or scheduled maintenance.
- Is the Calira platform down?
- Can I check if there have been any incidents with the Calira platform reported?
Troubleshooting
Here you will find support articles associated with troubleshooting issues you might be encountering with your user/lab account.
- I did not receive the confirmation email when setting up my account
- I forgot my password, how can I reset it?